FAQs

How can we help you?

Hi, Opet House friends! Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on online chat, or email at opethouseofficial@gmail.com

How do I cancel/modify an order?

  • Once the order is successfully placed on the Opet Houseofficial website, the recipient's information can not be modified after shipment. Also, our goal is to get your order shipped as quickly as possible.

 

  • Therefore, if you want to cancel the order before it is shipped, please send an email to opethouseofficial@gmail.com to apply for cancellation.

 

  • It should be noted that cancellation of the order is not supported after the order has been shipped.

 

Can I exchange an item if it is unsuitable?

  • Items cannot be exchanged but can be returned.
  • If the product is returned as an Opet House return product and is eligible for a refund, you will receive a full refund and you can select to reorder the appropriate item.

**All Clearance Items are Final Sale and are not eligible for return or exchange**

*Products of a Custom Nature cannot be cancelled after 24 hours of placing the order. Items that are Custom Printed upon Ordering are Not eligible for Return or Exchange unless the Item is Defective.*

  • Please note that Opet Houseis not held responsible for any damage caused by any Opet House  phone accessories to your cellular device. 

 

  • If you choose to return your item(s), shipping fees will not be refunded.

Note that all seasonal items are final sale.

  • Note that all seasonal items are final sale.
  • If your return or exchange request is beyond this time frame, please contact our support team at opethouseofficial@gmail.com

 

 

Cancellation Policy of Custom Item:

We typically begin orders based on the sequence they are received and often procure materials in bulk according to the collective orders. If you decide to cancel before we kick off your project, we'll refund your payment, deducting 15% for material costs. However, if cancellation occurs after we've started, a 50% refund of the total price will be issued. We deeply value your understanding in this matter.